Privacy Policy

Effective Date: April 2026

Platinum Parking (“Platinum”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals and complying with applicable Canadian privacy legislation, including:

• British Columbia Personal Information Protection Act (PIPA‑BC)
• Alberta / Saskatchewan Personal Information Protection Act (PIPA‑SK)
• Manitoba Personal Information Protection and Identity Theft Prevention Act

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of providing parking management and related services in Canada.

This Policy applies to our website platinumparking.ca, our parking facilities, and our related services in Manitoba, Saskatchewan, and British Columbia.

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1. Accountability

Platinum is responsible for personal information in its custody or control. We have designated a Privacy Contact to oversee compliance with this Policy and applicable privacy laws.

Privacy Contact:
📧 inquiry@platinumparking.ca
📬 Platinum Parking
1120 – 220 Portage Ave
Winnipeg, MB R3C 0A5

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2. What Personal Information We Collect

We collect only the personal information reasonably required to provide our services. This may include:

• Name, mailing address, email address, and phone number
• Vehicle information (including licence plate numbers)
• Parking reservations, transaction history, and account details
• Responses to surveys or service inquiries
• Location data necessary to provide parking services
• Limited payment information (see below)

Payment Information

Payment processing is handled by third‑party payment processors, including:

• Bluefin Payment Systems LLC
• Chase Paymentech
• Elavon Canada
• Moneris
• Stripe
• Windcave

Platinum does not store full credit card or banking details. We retain only:

• Last four digits of the card
• Card type
• Expiry date

All payment data is transmitted using industry‑standard encryption and security safeguards.

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3. How We Collect Personal Information

We may collect personal information when you:

• Create or manage a Platinum account
• Purchase or reserve parking
• Interact with our customer support
• Use our website or parking technology systems
• Visit one of our offices or parking facilities

Where required by law, we obtain your express or implied consent prior to collection.

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4. Purposes for Use of Personal Information

Platinum uses personal information only for purposes that a reasonable person would consider appropriate, including:

• Providing parking reservations and confirmations
• Managing billing, payments, and fraud prevention
• Enabling entry and exit through parking technology systems
• Providing parking facility options near your location
• Responding to customer inquiries and service requests
• Improving our services, systems, and operations
• Meeting legal, regulatory, and insurance requirements

We do not sell personal information.

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5. Disclosure of Personal Information

We may disclose personal information only as necessary for the purposes identified above, including:

• Payment processors to process transactions
• Parking technology providers to enable access to facilities
• Service providers or vendors who perform services on our behalf

All third parties are required to protect personal information and use it only for authorized purposes.

We may also disclose personal information if required or permitted by law, including to comply with court orders, regulatory requirements, or law enforcement requests.

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6. Cookies and Online Technologies

We use cookies and similar technologies to:

• Enable essential website functionality
• Improve website performance and analytics (where consented)

You may manage your cookie preferences through our website. For more information, please see our Cookie Policy.

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7. Consent

By using our services, you consent to the collection, use, and disclosure of personal information as described in this Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain services.

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8. Safeguards

Platinum uses administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including:

• Encryption and secure servers
• Restricted employee access
• Vendor security requirements
• Ongoing system monitoring and updates

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9. Retention of Personal Information

We retain personal information only as long as necessary to:

• Fulfill the identified purposes
• Meet legal, accounting, or regulatory requirements
• Resolve disputes or enforce agreements

When information is no longer required, it is securely destroyed, erased, or anonymized.

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10. Access and Correction Rights

You have the right to:

• Request access to your personal information
• Request information about how your personal information has been used or disclosed
• Request correction of inaccurate or incomplete information

Requests must be made in writing to inquiry@platinumparking.ca. We may require identity verification before responding.

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11. Responding to Requests

We aim to respond to access or correction requests within 30 days, as required by applicable provincial privacy legislation. If additional time is required, we will notify you of the reason and expected response timeframe.

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12. Complaints and Questions

If you have concerns about our privacy practices, you may contact us directly. If your concerns are not resolved, you may also contact the applicable provincial Privacy Commissioner:

• Office of the Information and Privacy Commissioner for BC
• Office of the Saskatchewan Information and Privacy Commissioner
• Manitoba Ombudsman – Information and Privacy Division

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13. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on our website with an updated effective date.